Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name — provided when you fill inquiry, registration, or contact forms.
• Phone Number — for communication regarding admissions and updates.
• Email Address — for sending information, results, and notifications.
• Academic Details — current class, target exam, and study interests.
• Payment Information — processed securely via our payment partners; we do not store card details.

b) Automatically Collected Information

• IP address, browser type, and device information.
• Pages visited, time spent, and referring URLs.
• Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your enrollment and manage your account.
• To communicate information about programs, schedules, results, and updates.
• To respond to your inquiries and provide customer support.
• To send promotional materials and offers (you may opt out at any time).
• To analyze and improve our website's performance and user experience.
• To comply with applicable legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to outside parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers (e.g., payment processors, SMS providers, email platforms) who assist in operating our website and services, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
• Protection of Rights: To protect the rights, property, or safety of Potencia Academy, our students, or others.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website (analytics).
• Improve website functionality and content.

You may control cookie settings through your browser. However, disabling cookies may affect the functionality of certain parts of our website. We may also use third-party analytics tools such as Google Analytics.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmitted through our website.
• Secure storage of data with restricted access.
• Regular security audits and updates.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

For enrolled students, academic and payment records may be retained for a period of up to 7 years from the date of enrollment, as required for legal and accounting purposes.

7. Your Rights

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Portability: Request a portable copy of your data in a commonly used format.

To exercise any of these rights, please contact us at info@potencia.in. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are primarily intended for students who may be under 18 years of age. We take special care to protect the privacy of minors. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us personal information without your consent, please contact us immediately at info@potencia.in, and we will take appropriate steps to remove such information.

9. Third-Party Services

Our website may integrate with or link to third-party platforms including:

• Online Testing Portal — potencia.collegedoors.com (governed by its own privacy policy)
• Social Media — Facebook, Instagram, YouTube
• Google Analytics — for website traffic analysis

We are not responsible for the privacy practices of these third-party platforms. We encourage you to read their privacy policies before providing any personal information on those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Effective Date" at the top of this page will always reflect the latest version. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: